Lean & Six Sigma

To date, IT is the corporate function which has been the least transformed by the quality-control approaches of the “Japanese model”, pioneered by Toyota. One notable exception, however, is the success of “agile development”.

Concerning the IT system, in the Western world, the Lean Six Sigma approach has too often been motivated by reductions in the workforce. Certain companies undertook it at the price of sudden decisions which were harmful to operations, particularly in the area of IT operation.

However, the specifics and strategic character of information systems means that there is little applicability for simplistic transpositions of this lean quality-control practice designed for industry. The IT objects handled have low visibility and they are very numerous; individual systems (databases, servers and routing) are highly sophisticated and their performance already results from statistical analyses which are advanced but disconnected from the overall environment.

Over the last 5 years, Elée’s managers have been undertaking demanding research and development to apply appropriate methods to the production infrastructure

This work has enabled us to produce tools which fit perfectly within the more overall Lean Six Sigma approaches used in numerous companies. After examining the project players on the ground, we seek a reduction in fault rates, transfer times and inventory. Ultimately, this approach leads to better control of objects and processes, an increase in the skills of everyone and a reduction in costs.

We help our clients to:

  • Define the operational challenges of the IS in the language of total quality,
  • Organise the technical effort into priorities and concrete and gradual challenges,
  • Obtain the support and emulation of the teams,
  • Reduce or eliminate the level of abstraction and the cost of the ISO, ITIL and CMMi approaches,
  • Carry out projects or specific programmes,
  • Mobilise the toolbox and codes of the Japanese “Total Quality” school.

In return, our clients benefit from:

  • Improved quality of IT services,
  • A reduction in time-to-market,
  • Reduced costs,
  • An increase in the skills of players.