Reliability of the IS

Reliability of the Information System

The reliability of large IT systems is evolving quickly and paradoxically

Firstly, there is constant and spectacular progress concerning databases, servers, routing and storage. These systems now operate with few incidents. They therefore provide quality of service and increasing performance that meets expectations. Methods of software development and tests are also constantly improving.

Secondly, malfunctions or even breakdowns, over periods going from several hours to several days, still affect the performance of IT systems. They degrade client relationships and can even endanger companies. This is because the information system is both the production factory and the backbone of the company.

The variety of incidents defeats the analyst

The ratio chosen between automation/standardisation on the one hand and discipline/responsiveness on the other hand, whatever it is, still seems to have shortcomings. So weaknesses are constantly highlighted, whether these are new interconnections between applications or even when incidents that were initially minor occur.

Elée seeks to overcome the limits of current approaches

Elée is proficient in the major professional standards (ITIL, CMMI, Six Sigma, ISO 9000, ISO 20000). We rely on the quality-control culture developed by Japanese industry and on the automation and security approach that it has given rise to in the world of manufacturing production.

We help our clients to apply a consistent and overall approach to detecting, prioritising and processing weaknesses, choosing policies on automation and constructing the monitoring of the system, organising service levels and the commitment of resources for support and crisis management, dynamically mapping and documenting a complex service and constructing the excellence plan for fundamental equipment (data centre, mainframe and network).

In return, our clients obtain improved and measurable service reliability. They understand the threats and reduce their gravity.